All deliveries are subject to stock availability and authorization of your payment.
Please find below delivery charges;
UK – Standard Delivery
Delivery between 3 – 5 days.
UK – Next Day Delivery
Orders placed Monday to Friday will be despatched the next working day for delvery Before 1pm (excludes Saturday and Sunday). Requires Signature.
UK - Click and Collect
Orders placed using the click and collect service will be ready for collection next day by 12pm midday the next working day. Please note click and collect orders will all be available for collection from the flagship store; Lucy Choi London, 18 Connaught Street, London, W2 2AF.
How to click and collect
- Place your order online, and at the checkout process you will be offered the choice of home delivery or Click and Collect. Please continue purchase and make payment. Once payment has been authorized you will be sent an email from our in-house team to confirm your order is ready for collection from our flagship store.
- Please collect within 14 days of receving your "Ready for collection" email.
- Please bring a copy of the order (either printed or on a device) with a form of photo ID and the payment card used.
For European/Rest Of The World delivery prices please contact us for a quote.
Orders can be placed online at http://www.lucychoilondon.com/
Please note that should you choose to have your order delivered by Standard delivery, we accept no liability for orders that are lost or undelivered in transit. We always retain proof of postage to your country. If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
There are a small number of postcodes in the UK, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale, however we will notify you as soon as possible.
We deliver to most postal areas in the UK. We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.
A signature will be required on receipt of your goods being delivered by Next Day delivery. If you are not around to accept your parcel a calling card will be posted through your door to let you know a delivery has been attempted.
Please note that orders are only dispatched Monday to Friday. If an order is placed by 1:00pm on Friday, it will be dispatched the same day. If an order is placed after this time, or on Saturday and Sunday, the order will be dispatched on Monday. Please note that orders are not dispatched on public holidays.
We are able to deliver Same Day to some London postcodes if required. If you wish to use this service please contact Lucy Choi London to obtain a quote, as price will vary depending on location.
Customer service is of premier importance to us at Lucy Choi London. Your confidence in us and the service we provide is our number one priority. We believe our returns policy is fair and open, however, there are some stipulations that we make in the interest of efficiency:
In the event of a return, we require that you return the new and unused goods to us with all the original packaging i.e. shoe box & dust bag as these are considered as part of the product, within 14 Days of receiving the goods. The return address is Lucy Choi London, 18 Connaught Street, London W2 2AF.
If you are returning a web purchase, in person to our store, please note that they will be passed to our Web Department for the refund to be processed, which will normally take up to two working days. We are unable to process a refund in store against a web purchase.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box.
New and unused means there are no marks on the item and that the item has been returned to us in its saleable condition. Upon receipt of an order, if any item is believed to be faulty, the customer should notify us (by phone or email) on the same day they receive the goods if they wish to return. Please note that Lucy Choi London can not be held responsible for any damage to shoes due to general wear and tear.
Please complete the returns form enclosed with your item(s). It is your responsibility to ensure the parcel reaches us safely, so you may wish to upgrade your delivery to a tracked delivery service. We regret we cannot be held responsible for the non-delivery of returned goods. Any goods received out side of the returns period are accepted at the discretion of Lucy Choi London.
Lucy Choi London will be happy to refund you the amount that you paid for the item but will not refund you the postage of those items to or from our offices. For any exchanges/returns, all postage will be required to be paid for by the customer.
Any refunds can only be reimbursed to the original card that was used to make the purchase.
Please note that if you are returning your item in person, for a refund or exchange we can not guarantee this can be processed whilst you wait, as some stock is held at our warehouse. Refunds will be processed within 48 hours.
Please note, in the event goods from the original purchase are returned to Lucy Choi London and refunded, and as such the sum value of the purchase drops below the qualifying threshold value the offer will no longer be valid and the customer will be required to return the complimentary item to Lucy Choi London.
Sale Items - some sale items may have been on display and may have marks to their soles, this is not deemed as faulty, they are simply a sale item.
If you require any further information, do not hesitate to contact us at [email protected].
Terms & Conditions
These are the terms and conditions, which will apply to your purchase of goods from the Lucy Choi London website https://www.lucychoilondon.com/. The Website and Goods are provided by Lucy Choi London, a company registered in England and Wales under number 07634955.
When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. These terms and conditions form a legally binding contract between you and us. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
The terms and conditions contain the following sections:
Part 1 – Information about the Website and the Goods
Part 2 – Buying Goods
Part 3 – Returning Goods
Part 4 – General terms relating to our relationship with you.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the Terms and Conditions, the Goods or the Website please email us at [email protected]
Part 1 – Information about the Website and the Goods
Part 1 sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
You should bear in mind that buying shoes over the Internet provides a different shopping experience to buying in-store. In particular you acknowledge that;
• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings
• All sizes and measurements are approximate
• All Goods are subject to availability - we may not be able to supply your order
• Any delivery estimates given on the Website or by email are estimates only
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Part 2 – Buying Goods
Part 2 sets out some terms, which apply to your purchase of Goods from us through the Website.
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below;
Adding product to your shopping bag
Checkout step 1 – Login details
Checkout step 2 – Address details
Checkout step 3 – Payment details
Confirmation of order.
Your order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually.
On receipt of your Order, we will send you an Order acknowledgement email to the email address that you provide in the Order process. This Order acknowledgement email will contain your Order number and details of the Goods ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.
We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch. Please note, Lucy Choi London does not currently accept American Express (AMEX), therefore you may find difficulties when trying to pay for your order. To ensure the transaction is successful please use an alternative payment method.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email that includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product that is not available will not be included in the contract for a product that is dispatched.
Please note that should you choose to have your order delivered by Standard delivery, we accept no liability for orders that are lost or undelivered in transit. We always retain proof of postage to your country. We are not liable to pay any import tax for shipping an item to your country. You may be required to pay tax upon delivery of your item to you. Please check tax requirements prior to purchase.
All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: GB 124107753.
If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Gift Vouchers / Discount Codes
- Cannot be redeemed in whole or in part for cash.
- Must be presented and surrendered at time of purchase in its original format. No photocopies or tampered vouchers will be accepted.
- Cannot be used in conjunction with any other promotional offer, voucher or against sale items.
- Only one voucher or one discount code can be used per customer per transaction.
- Cannot be redeemed on services, bespoke styles or the purchase of gift cards.
- If lost or stolen, the voucher cannot be reissued.
- Lucy Choi London reserves the right to alter amend or foreclose this discount without prior notice in the event that unforeseen circumstances make this unavoidable.
If paying using Gift ouchers, Discount vouchers or Discount codes, Lucy Choi London reserves the right to exclude selected styles. Lucy Choi London has no obligation to confirm the styles excluded before offering the Gift Vouchers / Discount Vouchers and Discount Codes, and reserves the right to cancel any sales if they breach the conditions above.
Part 3 – Returning Goods
Part 3 sets out the terms that govern your right to return any Goods that you do not want to keep.
If you want to return any items you must complete the returns slip available in the 'Delivery and Returns' section of our website and enclose this with the items you are returning. All returns are at your own cost. You must, within 7 days (UK) 14 days (International) of receiving the Goods, return the Goods to us by sending them in a securely wrapped parcel to -
Lucy Choi London, 18 Connaught Street, London, W2 2AF.
Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned minus the original delivery charge.
Your rights under Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email [email protected] that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the above paragraph.
Nothing under these terms and conditions affects your statutory rights.
Part 4 – General terms relating to our relationship with you
Part 4 sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Regrettably we cannot guarantee every shoe will be in perfect condition. If this is the case you will be contacted to resolve the matter. Please do note that any goods bought during a promotional event are checked and released at Lucy Choi London's discretion. If, once you have received your goods, you believe there is any reason that the goods should not have been released due to damage etc. please kindly contact us to resolve the matter.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses that are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
For death or personal injury caused by our negligence
Under section 2(3) of the Consumer Protection Act 1987
For fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
Lucy Choi London is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.